緻友 Landis Club

Membership Application

1. Do I have to pay to join the Landis Club ?
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No. Landis Club membership is free of charge.
2. What benefits do I get from joining the Landis Club ?
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When you join the Landis Club, you can earn reward points redeemable for fantastic gifts when you stay at any of our 2 hotels in Taiwan. These hotels are The Landis Taipei and Pause Landis Wulai.
3. How do I apply for Landis Club membership?
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Go to www.landisclub.com to apply online, or ask for a Landis Club membership application form at any of our hotels.
4. How many different membership accounts may I apply for?
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Each person is only allowed to have one Landis Club membership.Should you attempt to create more than one account, your membership may be cancelled and all the reward points earned forfeited.
5. I applied for Landis Club membership for the first time, but the systems says my mail address has already been used to create an account. What should I do?
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Please contact us at +886-2-25983877

Service Hour:Monday to Friday (Except holidays) 09:00~18:00
6. Can I cancel my membership?
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Yes. If you would like to cancel your membership , please contact us at (02) 2592-8469.
7. Is my personal information safe?
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All the information you provided will be monitored and managed by our team.By registering for membership in the Landis Club , you agree to allow your personal information to be accessed by the Landis Club ,hotels within the Landis Group, as well as our partners in other industries. Your information may help us in providing you with information regarding products and packages in which you might be interested,such as hotels, plane tickets, consumer products and other special offers. By registering for membership in the Landis Club , you also agree that we may at times access information regarding dietary preferences,health issues, and other personal information.

Membership Login

1. How do I sign into the Landis Club website?
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Please visit the Landis Club website, www.landisclub.com, click "login" and enter the correct account and password.
2. How do I retrieve my password if I forget them?
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Click on the "Forget Password" on the Landis Club log in page and enter your mobile number as instructed. Our system will automatically send the new password directly to your phone.
3. Can I log into the Landis Club website as a member immediately after I complete the application?
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No. Your Landis Club membership will only be activated once we have verified your email account.You will have to click on the link provided in the authentication message sent to your email following your application process.
4. Do I have to reenter my username and password when booking a room on the member website even if I have already logged in?
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When you are on the member website and you click the link to book a room,to the system will ask you to reenter your username and password to complete the booking process. This is to ensure transaction security.

Membership privileges

1. As a member, do I get reward points for all my expenditures on accommodation at the Landis?
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Landis Club members can earn reward points for eligible stays at each of the Landis hotels participating in our program.

Reward points

1. Can I earn reward points before I confirm my account?
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You can begin collecting reward points immediately after you complete the registration.Upon approval by the Landis Club , you must authenticate your account before you can accumulate any point and to access to other members' privileges.
2. When will you convert my accommodation expenditures into reward points?
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Our system will deposit your reward points into your account around five workings days after you check out.
3. Can I use points on the same day as I earn them?
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No, because we need at least 5 working days to deposit the points into your account.
4. How do I know how many points I have earned?
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Simply log onto the Landis Club website and click "My Account" to check all your transactions, merchandile redemption and records of related expenditures and redemptions.
5. How long are my reward points good for?
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Reward points are valid for three calendar years. So for example, points earned on October 11, 2019 would be good through December 31, 2021 and would be invalid thereafter.
6. Do you remind members when their reward points are about to expire?
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Our system will notify you by sending an email to the account you provided at registration.
7. Can I earn points when I stay with a tour group?
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Sorry, but the Landis Club program does not apply to tour groups. In some cases,Landis Club members may not earn reward points for their stays. These include,but are not limited to, wholesale tour packages, room rates offered to partner airlines and travel agencies,payment made by gift vouchers or other forms of cash equivalent, stays free of charge, stays paid for with reward points,and special room rates for groups, promotions and employees. Expenditures associated with the abovementioned categories are also not eligible to earn reward points.
8. What if there is a discrepancy between the number of reward points credited to my account and my accommodation expenditures?
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If you feel there has been in error in calculating your reward points, please contact the hotel at which you stayed, or call us at +886-2-25983877.
9. Do I need to update my mobile number or email address if they change?
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Yes. Please keep us informed regarding any changes to your contact information.We will not take any responsibility for mail that is lost, delayed, stolen or otherwise impaired as a result of inaccurate contact information.

Refunds

1. Can I return or exchange gifts which I have acquired by using my reward points?
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Gifts from the Landis Club cannot be returned or exchanged.
2. Do I have to redeem my reward points online?
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Yes. Members must log onto the Landis Club website with their username and password in order to redeem their reward points for a gift.